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Education Opportunities

Practice Management Seminar on May 5, 2023
Click here to complete the online registration form.

Join us on May 5, 2023 from 8:00 a.m. – 4:30 p.m. at Sentry World in Stevens Point, Wisconsin.
Lois Banta and Will Bowen will cover the following topics:

  • Leadership Matters…Planning is Essential (Click here for complete description)
    A day in the life of a dentist and manager in a practice is ever changing and has many layers. There are reports to monitor, trends to identify and a multitude of day-to-day fires to put out. And then, there is the challenge of keeping everyone motivated and involved. It can be exhausting. In this course we will identify the potential road blocks to success and design successful strategies for a win/win for the patients, practice and the team. Preplanning plays an important role in the success of a dental practice, strategic planning, dental retreats and goal seeing…We will find our internal giggle, discuss solutions and empower ourselves to truly make a difference.
  • Creating Win Win Discussions (Click here for complete description)
    Have you ever felt as though your communication wasn’t effective? In this course you will learn failsafe ways to communicate with patients, office team, and each other. Learn the key “do say/don’t say” strategies that can result in case acceptance, timely payments, and effective scheduling.
  • G.R.I.P.E. – The 5 Reasons People Complain & How to Get Them to Stop (Click here for complete description)
    In this guide, you’ll learn an easy-to-remember-system for understanding why people complain and getting them to stop. Remember the acronym G.R.I.P.E. and the handful of simple comebacks Will Bowen provides and you’ll find yourself living a complaint free life.It is not complaining to speak directly and only to someone who can resolve the issue you’re facing. Example: If your computer freezes and you call tech support, you’re not complaining. Griping to other people who cannot improve your situation on how your computer is a piece of junk – that’s complaining.

Who should attend our sessions?
Dentists and their team members

Doctor: $150
Team Member: $75

Registration: Click here to complete the online registration form.

Lois-Banta Lighter

Lois Banta is CEO, President and Founder of Healthcare Enterprises, Inc., a company that specializes in all aspects of dental practice retreats and lectures.  Lois has over 45 years of dental experience and consults and speaks nationally and internationally.  She is the CEO of The Speaking Consulting Network, and a member of several professional organizations.


Will Bowen is the founder of the Complaint Free® movement with over 12 million followers worldwide. Thousands of companies worldwide have used Will’s Complaint Free® Business program to increase productivity, improve communication, and raise morale. He is a humorous motivational speaker, a #1 International best-selling author, and he’s the World Authority on Complaining — why people complain, what’s wrong complaining, and how to get ourselves and others to stop.

Dental Crafters Network (DCN) Academy
All sessions are in-person at your office

As a member of the Dental Crafters Network family, we offer free educational sessions that help keep your team informed in our ever-changing industry. Training and retaining great team members is crucial to providing your patients with the best possible outcomes!

Who should participate?
Dental Assistants
Dental Hygienists
Office Managers

Shade Taking/Photo Training, Impression Taking & Temporization, Dentures & Bite Registration:

  • Understand shade systems
  • Learn how to take the perfect shade
  • Learn how to set up a camera correctly to take proper pictures by incorporating lighting
    and color theory principles
  • Understand what to do when taking an impression
  • Learn about impression materials
  • Understand temporization
  • Learn about the 4-step denture appointment process and the crucial elements needed at each stage
  • Understand the importance of alameter, papillameter & vertimeter readings

To schedule an in-office session, contact your Clinical Specialist.

Tony Reinders – 715-660-8446
Heather Smith – 715-660-0317


CT Surgical Guide Process & Understanding Argon K3Pro™:

  • Learn about the 3 steps to taking a good CT scan
  • Learn about treatment planning
  • Understand how to use a surgical guide
  • Understand the function of the Argon K3Pro™ surgical trays
  • Understand implant componentry

To schedule an in-office session, contact your Clinical Specialist.

Tony Reinders – 715-660-8446
Heather Smith – 715-660-0317



Implant Prosthetics

  • Understand implant prosthetic terminology
  • Understand crown material choices
  • Understand screw retained vs. cement retained prosthesis

To schedule an in-office session, contact your Clinical Specialist.

Tony Reinders – 715-660-8446
Heather Smith – 715-660-0317

Treatment proposal services
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